• FAQs

    Why choose Photo Card Creations?

    1. Personalized Customer Support

      Photo Card Creations is a ‘boutique’ custom card company. Because we are smaller than many of our competitors, we are able to offer a much more personal ordering experience for our customers. There is a ‘human’ involved in processing your order & you can easily speak to a LIVE person if you have any questions about your order. We know who you are; you are not just a number to us.

      Although you can design, view & approve your card proofs online, you also have the option of having a professional graphic designer tweak your order and email your proofs to review & approve before your order is printed.

      We can also create a completely custom card for you. Contact us to let us know what you have in mind & our graphic designers will work with you to create the perfect card!

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    2. More Paper Surfaces, Colors & Options

      We offer both Flat & Folded cards, in a variety of sizes & paper types.

      Many of our Fine Art cardstocks that are hard to find elsewhere include our unique Watercolor Cards w/Hand-torn Edge, Linen-textured Cards, Smooth Recycled Matte Cards, & our Panel Inset Cards. Our Digital Press Printed Cards include our Glossy Cardstock, Semi-Glossy Cardstock, Pearl Cardstock & Linen-textured cardstock.

      Our Flat Cards are available with regular Straight Edges OR with Rounded Edges.

      Our unique Ornate and Scalloped shaped Flat Cards & our Christmas Ornament Cards are also great additions to our product line.

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    3. Quick Turnaround Time

      You have the option of creating, reviewing & approving your proofs online OR having our graphic designers tweak your cards & email you proofs to review & approve before your order is printed.

      If you approve your proofs online, your order is shipped approximately 1-3 business days later.

      If you request emailed proofs, your proofs will be emailed to you within approximately 1-2 business days & your order is shipped 1-3 business days after you approve your proofs.

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    4. Free Photo Enhancements

      We will do minor editing, cropping, color adjustments & removal of flaws from your photos, if need be or if requested by you so that your photos print as nicely as possible.

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    5. Online Design Tool

      With our Online Design Tool, you can completely customize, view & approve your cards online before ordering! You can upload, instantly view, zoom, reposition & convert your photos to Sepia or B & W. You can try out different photos until you find the right photos that look perfect in your card. You can choose different background & photo border colors. You can fully customize your text, using suggested greetings available on our website or your own custom greeting. You can also change the Font Style, Ink Color and Font Size for your greeting anywhere on your card. You can toggle through drop down menus to create the perfect card design, watching changes occur as you make them!

      Once you are finished designing your cards, you can preview your final card online and then place your order, which will be shipped to you 1-3 business days later!

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    6. We use Recycled Cardstock

      We are proud to offer our Signature Recycled White Matte Cardstock. This Cardstock is one of the 6 Paper Types we offer for many of our Photo Cards. This eco-friendly paper is a thick, 100 lb. cardstock in a smooth, silky white color. It is made using renewable Green-e Certified energy, is FSC Certified & is made using 100% post consumer waste. The clean appearance & smooth surface make this 100% Recycled paper appear non-recycled.

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    Orders

    1. Placing an Order

      You have the option of creating, reviewing & approving your proofs online OR having our graphic designers tweak your cards & email you proofs to review & approve before your order is printed.

      If you approve your proofs online, your order is shipped approximately 1-3 business days later.

      If you request emailed proofs, your proofs will be emailed to you within approximately 1-2 business days & your order is shipped 1-3 business days after you approve your proofs.

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    2. What's included?

      Included with your card order, at no additional cost, are the following:
      • Minor editing, cropping, color adjustment and removal of flaws from your photo.
      • Conversion of your color photo into a black & white photo, or color or black & white photo into a sepia photo.
      • A Greeting printed on the FRONT, INSIDE &/or BACK of your cards.
      • Your Logo &/or Studio info printed on the back of your cards
      • White envelopes (4x6" Flat Postcards do not include Envelopes)
      • Online or Emailed Proofs

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    3. What's additional?

      The following Options & Upgrades are available at a small additional cost (see below or Price List for details):
      • One additional photo printed on your cards (beyond the number of photos included in the card design selected). * Not available with all cards.
      • Return Address printing on your envelopes.
      • Photo editing deemed as more than minimal editing ($25 minimum fee; $25 per each additional half hour).
      • Rush Your Order & receive it in ½ the normal turnaround time.
      • Specialty Envelopes – Upgrade to one of our Foil Lined Envelopes
      • Pre Ship Envelopes – have your envelopes shipped early.
      • Printing of “Mail To Addresses” on the front of envelopes
      • Rounded Corners (instead of standard pointed corners) on Flat Designer Cards
      • Stuff, Stamp & Mailing Service. We will send your cards out for you!

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    Order Turnaround Times

    1. Normal Turnaround

      You have the option of creating, reviewing & approving your proofs online OR having our graphic designers tweak your cards & email you proofs to review & approve before your order is printed.

      If you approve your proofs online, your order is shipped approximately 1-3 business days later.

      If you request emailed proofs, your proofs will be emailed to you within approximately 1-2 business days & your order is shipped 1-3 business days after you approve your proofs.

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    2. Rush

      In a hurry to receive your cards? Receive your order in half the normal turnaround time. You can Rush your order between January 1st and October 31st for a flat fee of $50. Rush is NOT available during our holiday season of Nov. 1st through December 31st.

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    Photos

    1. Image Guidelines

      For the best results & the highest image quality, always upload your original, largest size, highest resolution digital file. Do not use cell phone images or web site images as those files will be too small to get a good quality printed image. When you upload your photo, a message will appear telling you the minimum photo file size needed for the photos in the card you are ordering. As a general rule of thumb, however, the recommended minimum file size is a 1000x1500 pixel JPG file saved at 300 dpi in a 4x6’ or 5x7” size. We cannot guarantee high quality output if your images are submitted at a lower resolution or as poor quality.

      Although we can enhance your photo by doing minor editing, we cannot improve images that are provided to us as poor quality. This includes images that are out of focus, too dark or bright, low-resolution or pixilated.

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    2. Scanning Your Photos

      If you are scanning your photo(s) in preparation to upload them, scan your photo(s) at 300 dpi and save them as uncompressed JPEG files in 5x7 or 4x6" size.

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    Request Complimentary Samples

    1. We'd be happy to send you some complimentary samples!

      If you would like to see the quality of the images we produce and/or the paper we use, we'd be happy to send you some complimentary samples.

      You can request samples by clicking on the link below OR by selecting ‘Request a Sample’ on any of our product pages.

      Request Samples

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    Payment

    1. Payment options & requirements

      We accept U.S. checks, Visa, Master Card and American Express. Your credit card is charged in full, at the time you place your order. Please contact us if you would like to pay for your order using a check.

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    Shipping

    1. Domestic Shipping

      Shipping costs vary depending on the number of cards ordered, your shipping location & the shipping method you select. Your shipping options & costs will appear at the end of your Order Form but we have also included the costs below for all Domestic Orders of up to 250 cards.

      Please contact us for a Quote for orders of more than 250 cards.


        Delivery Time 25-35
      Cards
      36-99
      Cards
      100-149 Cards 150-250 Cards
      CT, DE, MA, ME, NH, NJ, NY, PA, RI, VT          
      UPS Ground Next Bus. Day  $10.00  $10.00  $12.50  $15.00
      UPS Priority 1-2 Days  $8.00      
      DC, MD, NC, OH, SC, VA, WV          
      UPS Ground 2  Bus. Days  $15.00  $15.00  $18.00  $18.00
      UPS Priority 2-3 Days  $8.00      
      USPS Express 1-2 Days  $30.00  $30.00  $42.00  $45.00
      AL, FL, GA, IA, IL, IN, KY, MI, MN, MO,TN, WI          
      UPS Ground 3 Bus. Days  $15.00  $15.00  $18.00  $18.00
      USPS Priority 2-3 Days  $8.00  $20.00  $20.00  $23.00
      USPS Express 1-2 Days  $35.00  $35.00  $45.00  $52.00
      AR, AZ, CA, CO, ID, KS, LA, MS, MT, ND, NE, NM, NV, OK, OR, SD, TX, UT, WA, WY          
      UPS Ground 4-5 Bus. Days  $15.00  $15.00  $18.00  $18.00
      USPS Priority 2-4 Days  $8.00  $20.00  $22.00  $25.00
      USPS Express 1-2 Days  $42.00  $42.00  $48.00  $52.00
      AK, HI          
      USPS Priority 3-4 Days  $20.00  $20.00  $22.00  $25.00
      USPS Express 1-2 Days  $42.00  $42.00  $48.00  $52.00

      For quantities of 250+ or International orders to countries not listed above, we will email you your shipping options/quote once we receive your order OR contact us for a quote before placing your order.

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    2. International Shipping

      All International Packages are shipped via US Postal Service Express or Priority Air. The cost & delivery times will vary depending on the quantity of cards ordered, the Shipping method selected & the location the package is being shipped to.

      All International Packages are subject to customs & additional Tariffs. There is no way for us to know if additional Tariffs are going to be charged as it is random, is up to Customs & every Country is different. From our experience, packages being shipped to Canada, Australia, the UK & Ireland are RARELY subject to add’l Tariffs. However, if additional Tariffs are charged, the additional expense is your responsibility.

      Below are the S&H Costs for orders of up to 250 cards shipped to the Canada, Australia, & Europe.

      Please contact us for a Quote for orders of more than 250 cards or for a Shipping Quote to a different country.

        Delivery Time 50-99 Cards 100-149 Cards 150-250 Cards
      Europe & Australia        
      USPS Priority 6-10 days  $48.00  $55.00  $65.00
      USPS Express 5 days  $55.00  $65.00  $70.00
      Canada        
      USPS Priority 6-10 days  $33.00  $37.00  $40.00
      USPS Express 5 days  $45.00  $52.00  $55.00



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    Cancelled or Changes to Orders

    1. Cancellation fees

      If you would like to cancel your order please contact us immediately. Orders are often printed the same day they are received & we cannot cancel your order if it has already been printed. If we ARE able to cancel your order, we will issue you a refund, minus a $25 Cancellation fee.

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    2. Changes to your Order

      If you would like to make changes to your order please contact us immediately. Orders are often printed the same day they are received & we cannot change your order if it has already been printed. If we ARE able to change your order, we will email you the changes & will not print your order until you review & approve your changes.

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    Return Policy

    1. What is your return Policy?

      If we make a mistake based on the information you have provided, we will correct it, replace your order & send the corrected order to you via overnight mail. We will send you a UPS Shipping Label for you to return your incorrect order to us.

      You are not entitled to a refund if your cards are printed with incorrect information provided by you or if you approve your proofs with an error included in the proofs.

      If you are not happy with your cards, once received, & neither of the above 2 scenarios apply, please contact us immediately so we can address your concerns. Since all of our orders are custom, we do not issue refunds. However, depending on the nature of your issue/concern, you might be entitled to a reprint. All return requests are treated on an individual basis & are up to the discretion of management.

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    Custom Designed Cards

    1. We can custom design a card especially for you!

      If you do not see a sample of the type of card you would like, we can custom design a card especially for you! Contact Us with your specific theme or ideas. There is a minimum charge of $25, and then $25 for each additional half hour. Most custom orders take about an hour to design. Custom designed cards are NOT available from Nov. 1st through Dec. 31st.

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    Other Important Information & Policies

    1. Other Important Information & Policies

      • Our cards are printed on thick 100 lb. cardstocks, not photo paper.
      • Images are reproduced to our best judgment.
      • Availability of cardstock & envelopes may be subject to change.
      • Pricing is subject to change.
      • Photo Card Creations can make any adjustments we deem necessary to color balance, sharpness, brightness, contrast, etc. in an effort to get the best quality printed image that most closely matches your photo.

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